Complaints
We aim to give every client a high standard of service. If you are unhappy with the mortgage advice you received, please tell us by email at [email protected]. We pass complaints about mortgage advice to Marklay Mortgages Ltd (FRN 930490), the FCA-authorised firm that provides that advice, on the same day.
Marklay Mortgages Ltd will acknowledge your complaint promptly and investigate it. It will send you a final response within eight weeks.
Financial Ombudsman Service
If you are not satisfied with the final response, or have not received one within eight weeks, you may be able to refer your complaint to the Financial Ombudsman Service, free of charge. You normally have six months from the date of the final response to do so.
Website: www.financial-ombudsman.org.uk
Phone: 0800 023 4567 or 0300 123 9123
Pension planning, QROPS and securities-backed or crypto-backed lending services are provided by Just Service Global, licensed by the Labuan Financial Services Authority (BS2016117), not by Premier Expat Mortgages or Marklay Mortgages. These services are not covered by the Financial Ombudsman Service. Complaints about them can be sent to the same email address and will be passed to Just Service Global.
